Frequently Asked Questions

Certified translation is priced per page at the rate for that document type. Uncertified professional translation is priced per word, with a floor equal to one standard page. Turnaround adds a percentage where you choose a faster tier; the standard tier adds nothing. Everything is shown on the order page before you pay, and the total confirmed at payment is the total charged — VAT and every cost already in it.

All major credit and debit cards, processed by PayU/Prosus, a PCI-DSS Level 1 certified provider group. EnLatin never sees or stores your card details. Payment is taken in euros

Yes, and they apply automatically — you do not have to ask, and there is no code to find. From three pages: 5%. Four: 10%. Five: 15%. Six: 20%. Seven or more: 25%.

Every seventh certified page earns a free page ticket, sent to you by email. It is transferable: it can be redeemed by anyone you share it with, including someone who needs a translation and cannot afford one. We would rather it was used than expire.

You choose the tier: five business days as standard, or four, three, two days, twenty-four hours, or same-day before 16:00 in your own time zone. The clock starts when payment is confirmed and the document is legible — if a file cannot be read, we tell you at once and the clock waits. Documents are delivered by your chosen deadline, confirmed at checkout before any charge. Shorter deadlines exist for when you need it sooner, longer deadlines cost less when you don't — with same-day and 24-hour delivery available if you're in a hurry. Full delivery terms here.

You hear from us immediately, with the actual cause named rather than "unforeseen circumstances". Then the choice is yours: let us finish, with a new time we can meet — or take a full refund at once, with no deduction for work done and no justification asked for.

Through your order portal, reached by the signed link in your confirmation email. You are notified the moment it is ready. You can read it there, download it, message us, request changes, or approve it. The receiving institution can verify it independently by its order code at our verification page, without contacting us and without your involvement.

You have three days from delivery to approve the translation, after which it is approved automatically. From completion you then have fourteen days to request changes through the portal. The first correction round for a genuine error is free — not as a courtesy, but because it is owed.

Downloads stay available for 45 days after delivery. At day 45 every file is deleted — your source document, the translation, and everything derived from it. Only the forensic record of the order is retained: what was ordered, when, by whom, and the verification code. That record is what lets a receiving institution verify your translation years later, when the files themselves are long gone.

EnLatin holds ISO/IEC 27001:2022 certification for information security management (TÜV NORD, certificate No. 44121231258) — audited, not asserted. Files travel over encrypted connections and are stored encrypted; access is limited to those assigned to your order; card processing is handled entirely by PayU/Prosus at PCI-DSS Level 1. We set no cookies, run no analytics, and use no advertising trackers.

45 days after delivery, then permanent deletion of every file. You may request earlier deletion at any time and it will be done.

The specialist who translates, the reviewer who checks, and the senior philologist who certifies — nobody else. All are bound by non-disclosure. Your documents are never shared, sold, used as samples, or shown to anyone outside that chain.

Certified translation includes a certificate of accuracy and stamps. Sworn translation adds a sworn statement before a competent authority. Professional translation is for general use where certification is not required.

We currently offer official certified translation in 10 languages: English, German, Greek, Spanish, French, Italian, Latin, Portuguese, Russian and Turkish.

Our certified translations meet ISO 17100 standards and are prepared by qualified linguists. It is accepted by institutions worldwide. Each office sets its own rules — tell us which one is yours and we will confirm exactly what it requires before you order.

Our standard service includes certification. Apostille and notarization are handled exclusively by notary and government offices — we recommend contacting them directly before placing your order to confirm their specific requirements.

Send us the authority’s written reason within thirty days. If ours was the cause — the quality of the work or the form of the certification — we correct it at no charge or refund the order. We ask for the written reason because it tells us what to fix, and because a remedy requiring no evidence protects nobody.

Tell us. Within fifteen minutes of payment you can cancel outright from your order page for a full refund. After that, message us through the portal — if work has not begun we will sort it out, and if the document turns out to be something other than what was ordered we tell you before starting rather than silently re-scoping it.

This occurs, and we say so rather than conceal it. Where a file cannot be responsibly translated — illegible beyond recovery, or requiring a competence outside our scope — you are refunded in full, immediately, and we will tell you directly what kind of specialist you actually need.