Translation is a trade with a low floor. In most of the world no licence is required to certify a document, no register records who signed it, and the client is rarely able to check the work they have paid for. EnLatin has worked in that trade since 2014, and this page is the standard the company holds itself to. Eleven commitments — each written so you can tell whether we kept it.
I. Transparent pricing
The total confirmed at payment is the total charged. Nothing is added afterwards, and no fee appears that was not on the screen when you agreed to it.
II. Genuine acceptance
We prepare every certification to the form the receiving office requires. The decision remains theirs, as it does with any provider — so we say so rather than promise an outcome we do not control. Where a refusal is caused by our work, we correct it or refund you.
III. We tell you before you order
If a document looks likely to be refused — a missing page, a name that will not match your passport, the wrong document for the form you are filing — you hear it before we begin, not after you have paid and filed.
IV. We will not sell you what you do not need
Notarisation you were never asked for, sworn translation where certified suffices, certification on a document nobody will file. We name the less expensive answer when it is the right one, and lose the difference.
V. Human throughout
Rendered by a specialist, checked line by line against the source by a reviser, certified by a senior philologist. Nothing passes through a machine at any stage: machine output on legal and official prose is fluent, plausible, and wrong in ways that survive review.
VI. We do not translate toward your interest
What is unhelpful is rendered as carefully as what helps. An ambiguity stays ambiguous and is flagged to you; an error in the source is reported, not repaired. A document adjusted toward an outcome stops being evidence the moment anyone compares it with the original.
VII. Apostille and notarisation
We do not issue them — no translation company can. They come from notaries and from the designated authority in the issuing country. What we do is tell you whether you need one, and where to obtain it, before you order.
VIII. Corrections are free until they are right
Where the fault is ours, correction costs nothing and stays free until the document is correct. We do not meter our own mistakes, and we do not require you to argue that the error was genuine.
IX. Your documents are yours
Seen only by the three people who work on your order, all under non-disclosure. Deleted 45 days after delivery, or earlier at your request. Never kept as samples, never shown as references, never used to train any system.
X. Data used for the order and nothing else
Never sold, never shared for marketing, never used to profile you. There is no analytics on this site and no tracking of any kind — which is why the claim can be checked in the page source rather than merely believed.
XI. We keep what we promise
No required step is skipped to save time, and no deadline is accepted that we cannot meet. If we miss one anyway, you hear immediately with the cause named, and you choose: a new time, or a full refund with nothing deducted.
What this is set against
Every article above answers something the trade does routinely, and none of it is hypothetical:
- Machine output delivered as human work, fluent enough that neither the client nor the receiving officer can tell.
- Sworn translation sold for destinations that operate no sworn system, and notarisation sold to applicants whose authority never asked for it.
- Apostilles promised by companies that cannot issue them, because only a government authority can.
- Certification signed by a company rather than a person, so that no one can be asked about it afterwards.
- Prices that move between the quote and the invoice, and fees that appear only once the work is done.
EnLatin does not claim these practices are universal. They are common enough, however, that a client has no reliable way to tell an honest provider from a plausible one — which is why this charter is written as testable commitments rather than as assurances.
Each line above can be checked against what was actually done on your order. The proof page sets out which of the company’s claims you can verify without asking us at all.