Translation is a trade with a low floor. In most of the world no license is required to certify a document, no register records who signed it, and the client is rarely able to check the work they have paid for. EnLatin has worked in that trade since 2014, and this page is the standard the company holds itself to. Eleven commitments — each written so you can tell whether we kept it.
I. Transparent pricing
The total confirmed at payment is the total charged. Nothing is added afterwards, and no fee appears that was not on the screen when you agreed to it.
II. Genuine acceptance
We prepare every certification to the form the receiving office requires. The decision remains theirs, as it does with any provider — so we say so rather than promise an outcome we do not control. If a rejection is due to an issue on our end, we will either correct it immediately or issue a full refund, whichever you prefer.
III. We tell you before you order
If a document looks likely to be refused — a missing page, a name that will not match your passport, the wrong document for the form you are filing — you hear it before we begin, not after you have paid and filed.
IV. We will not sell you what you do not need
Notarisation you were never asked for, sworn translation where certified suffices, certification on a document nobody will file. We name the less expensive answer when it is the right one, and lose the difference.
V. Human throughout
It is translated by an expert, compared line by line with the source text by a language specialist, and approved by a senior philologist. No stage of the process is left to artificial intelligence: while AI translations of legal and official prose may be fluent and convincing, they tend to contain errors and omissions that would not withstand scrutiny.
VI. We do not translate toward your interest
What is unhelpful is rendered as carefully as what helps. An ambiguity stays ambiguous and is flagged to you; an error in the source is reported, not repaired. A document adjusted toward an outcome stops being evidence the moment anyone compares it with the original.
VII. Apostille and notarization
Apostilles and notarial acts come from notaries and the competent authority in the issuing country. These are issued by notaries and the competent authority in the country where the document was issued. What we do is advise you before you place an order on whether you need them and where to obtain them, and, if you already have them, translate them accurately and in accordance with the proper procedures.
VIII. Corrections are free until they are right
Where the fault is ours, correction costs nothing and stays free until the document is correct. We do not meter our own mistakes, and we do not require you to argue that the error was genuine.
IX. Your documents are yours
Seen only by the three people who work on your order, all under non-disclosure. Deleted 45 days after delivery, or earlier at your request. Never kept as samples, never shown as references, never used to train any system.
X. Data used for the order and nothing else
Never sold, never shared for marketing, never used to profile you. There is no analytics on this site and no tracking of any kind — which is why the claim can be checked in the page source rather than merely believed.
XI. We keep what we promise
We never skip a necessary step to save time. EnLatin has never missed a deadline. If one is ever missed, you are notified immediately with a reason note, and the choice is yours: a full refund initiated immediately, or a 24-hour deadline extension. Details are in our refund policy.
What this is set against
Every article above answers something the trade does routinely, and none of it is hypothetical:
- Machine output delivered as human work, fluent enough that neither the client nor the receiving officer can tell.
- Sworn translation sold for destinations that operate no sworn system, and notarisation sold to applicants whose authority never asked for it.
- Apostilles promised by companies that cannot issue them, because only a government authority can.
- Certification signed by a company rather than a person, so that no one can be asked about it afterwards.
- Prices that move between the quote and the invoice and fees that only become apparent once the job is finished. Fake reviews, bought testimonies, excess payments, unpaid payouts... This is common practice on high-volume translation platforms, where a person's need is treated solely as a source of profit. EnLatin, however, sets the bar of justice in the field for both its clients and contractors, and is prepared to be accountable to these individuals whom it views as people, in every respect.
EnLatin does not claim these practices are universal. They are common enough, however, that a client has no reliable way to tell a trustworthy provider from a plausible one — which is why this charter is written as testable commitments rather than as assurances.
How to check a translation provider — any of them, us included
Consumer-protection lists name the same red flags in this trade. Each of them is a question with a checkable answer, and we ask to be measured by exactly these:
- A named, signed certification by the actual translator. The flag is a digital stamp or an agency manager's signature passed off as certification. The check: who signed, and can they be named? Every EnLatin certification is signed by the philologist who rendered the document — a person, named, with a public record.
- Payment taken, nothing delivered — or work refused by the receiving office. The check: a verifiable order reference. Every EnLatin delivery carries an order code that any receiving authority can verify independently at our verification page — without asking us.
- Fake reviews and in-house review systems. The check: source separation. Our reviews live on a public ledger with their sources named, and our remedy for refused work is written policy, not a promise.
- No verifiable physical address. The check: an address that exists. Ours are registered offices in Baytown, Voula, and Gelibolu — printed on every page of this site.
A provider that passes these four checks is worth your document. One that fails them is telling you something — believe it.
Each line above can be checked against what was actually done on your order. The proof page sets out which of the company’s claims you can verify without asking us at all.
EnLatin is certified to ISO 17100:2015 for translation services (TÜV SÜD, certificate No. 9931000357) and to ISO/IEC 27001:2022 for information security management (TÜV NORD, certificate No. 44121231258).
EnLatin exists for two reasons. The first is Latin itself: the language of our diplomas, registers, and institutions deserves philologists, not pipelines — translations produced by people who can date a formulary, not by systems that flatten every text into the same confident average. The second is justice in the trade itself: work priced so the client is not exploited, and paid so the translator is not either. Discipline on both sides — honest deadlines, honest review, honest rates and payouts — is not a policy layer here; it is the premise. Platforms that translate in seconds and pay in fractions have made their choice. We have made ours.