Delivery Terms

When the clock starts

Payment confirmed and a readable document. If a file arrives unreadable — a photograph too dark to make out, a page cut off at the margin, a scan missing its second side — we tell you immediately and the clock waits for the replacement. It does not run against you while we are unable to begin.

This is the commonest reason a delivery expectation goes wrong, which is why it stands here, first.

What each tier means

Counted from the moment the clock starts, as above.

• Standard — 5 business days. Weekends and public holidays excluded. An order confirmed on Saturday is due Friday, and one on Thursday is due the following Thursday.
• Fast — 4 business days. Weekends and holidays excluded, on the same reckoning.
• Express — 3 days. Calendar days, weekends included. Confirmed Friday, due Monday.
• Rush — 2 days. Calendar days, weekends included.
• 24 hours. One full day from confirmation, whatever day of the week it falls on.
• Same day. Orders confirmed before 12:30 in your own time zone are delivered by 16:00 the same day, up to three pages. Slots are limited and shown as unavailable once full.

What usually happens

These are the deadlines you buy — the outer edge of what we commit to. Documents are delivered by your chosen deadline, confirmed at checkout before any charge. Shorter deadlines exist for when you need it sooner, longer deadlines cost less when you don't — with same-day and 24-hour delivery available if you're in a hurry.

If we miss a deadline

The message tells you what actually caused the delay. Not "unforeseen circumstances": the cause, named. A translator without power for eleven hours, a document that turned out to need a specialist we had to reach, a file that failed on transfer.

Then the choice is yours, and only yours: let us finish, with a new time we can actually meet — or take a full refund immediately, no argument and no partial deduction for work already done. We do not ask you to justify the choice.

We would rather refund an order than hold one hostage to a deadline we have already broken.

What can make a document take longer

• Handwritten, abbreviated, or damaged material — parish registers, manuscripts, older notarial hands. These are quoted individually after review rather than sold on a tier, because time follows the hand and the condition rather than the page count.
• A document that turns out to be something other than it appeared: a transcript listed as a diploma, an agreement with forty pages of schedules attached. We tell you before starting, and the order is adjusted or refunded — never silently re-scoped.
• Where a destination requires a sworn translator registered in a particular jurisdiction, arranging that takes its own time. We say so before you order, not after.

How delivery happens

Your translation appears in your order portal, reachable by the signed link in your confirmation email. You are notified the moment it is ready. You can read it there, download it, request changes, or approve it — and the receiving institution can verify it independently by its order code, without contacting us and without your involvement.