What to send, how long it takes, and what happens if an authority questions the translation.

What to send

A translation can only be as complete as the document it is made from. These five things prevent almost every delay we see.

The complete document — every page, stamp, seal and signature, including anything on the reverse.
A readable file. An official PDF, a scan, a phone photograph, even a CamScanner file: whatever you have is welcome, so long as the whole sheet can be read.
Both sides of identity cards, passports and residence permits.
Appendices, riders and annexes in page order, so nothing is translated out of sequence.
The name of the receiving office or country, and the spelling of your name as it appears on your passport. Certification requirements differ, and the two spellings must match.

How long it takes

Turnaround is counted from payment confirmation. Latin diplomas run to their own schedule.

Latin diplomas — within a few hours, up to just a day. No rush tier to buy: the standard turnaround already is one.
Everything else — from same-day delivery through to five business days, chosen at checkout. Same-day and 24-hour options carry a surcharge; the standard tier does not.

Longer, handwritten, or heavily damaged material is quoted individually, because time follows the hand and the condition rather than the page count.

Why submissions are refused

Most refusals have nothing to do with the quality of the translation. These are the patterns we see most often, and all of them are avoidable.

A page, stamp or signature missing from the source file — the authority compares the translation against the original and finds it short.
The wrong certification level for that authority. Some require a sworn translator registered with a court; most do not.
A machine translation submitted alongside, or in place of, the certified one.
The name on the translation does not match the name on the identity document presented with it.
A missing apostille, where the destination country is party to the Hague Convention and the authority requires one.

You will not find out at the counter. Every file is read before it is translated, and if we see something likely to cause a refusal — a page missing, a name that will not match your passport, a certification level your authority does not accept, an apostille you have not obtained — we tell you first and wait for your answer. It costs us a day. It costs you far more to discover it in a queue.

If ours is the reason

If a translation is refused because of the quality or the certification form of our work, send us the authority’s written reason within thirty days. We will correct it at no charge, or refund the order. We ask for the written reason because it tells us what to fix — and because a remedy that requires no evidence protects nobody.