1. Introduction
EnLatin Ltd. ("EnLatin," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, store, and safeguard your information when you use our website, place an order, or communicate with our team.
We operate in full compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
2. Data We Collect
2.1 Information You Provide
- Contact details: Name, email address, phone number, billing address
- Order details: Document types, page counts, language pairs, service level, special instructions
- Payment information: Processed securely by Stripe; we do not store full card numbers
- Communications: Messages sent through our portal, email, or phone
2.2 Information Collected Automatically
- Technical data: IP address, browser type, device information, operating system
- Usage data: Pages visited, time spent, features used, referral sources
- Cookies: Essential session cookies and preference cookies (see Cookie Policy)
2.3 Documents and Files
We temporarily store your uploaded documents solely for translation purposes. Files are retained for 45 days after order completion, after which they are permanently deleted. You may request earlier deletion at any time.
3. How We Use Your Data
- To process and fulfill your translation order
- To communicate with you about your order status and delivery
- To process payments and issue refunds when applicable
- To maintain our loyalty programme (free page tickets)
- To improve our services and website experience
- To comply with legal obligations and resolve disputes
We never sell your data. Your personal information is used exclusively for the purposes stated above and is never shared with third parties for marketing or advertising.
4. Legal Basis for Processing (GDPR)
- Contractual necessity: Processing required to fulfill your translation order
- Legal obligation: Compliance with tax, accounting, and regulatory requirements
- Legitimate interests: Fraud prevention, service improvement, and security
- Consent: Where explicitly requested (e.g., marketing communications)
5. Data Sharing
We share data only with trusted service providers essential to our operations:
- Stripe, Inc. — Payment processing (PCI-DSS compliant)
- Supabase, Inc. — Database and secure file storage
- Resend, Inc. — Transactional email delivery
- Qualified translators — Assigned solely to complete your order; bound by NDA
All third-party processors are contractually bound to handle your data in accordance with GDPR and our security standards.
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Order records | 7 years (legal/accounting) |
| Uploaded documents | 45 days after delivery |
| Message history | Duration of order + 1 year |
| Account/loyalty data | Until account deletion requested |
7. Your Rights
Under GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Restriction: Request limitation of processing in certain circumstances
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
To exercise any of these rights, please contact us at hello@enlatin.net. We will respond within 30 days.
8. Security Measures
We implement industry-standard security measures to protect your data:
- 256-bit SSL/TLS encryption for all data transmission
- Encrypted storage for documents and sensitive records
- Role-based access control (RBAC) for staff and translators
- Regular security audits and penetration testing
- Secure payment processing via Stripe (PCI-DSS Level 1)
9. Cookies
We use essential cookies necessary for the website to function (session management, security, cart functionality) and optional preference cookies. For detailed information, please see our Cookie Policy.
10. Contact Us
If you have questions about this Privacy Notice or how we handle your data, please contact us:
Email: hello@enlatin.net
Address: 25 Metaxa Ioanni Street, 16673 Voula Attica, Greece
Data Protection Officer: Same address, marked "DPO"